What are your delivery costs?
We charge a $14 per dozen flat fee up to 2 dozen wines (1-12 bottles = $14 freight, 13-23 bottles = $28 freight). However, if you purchase 2 dozen or more, your order is freight free.
I am done shopping. What now?
Within the site, you should see a cart icon at the top of the page, usually found on the right side. Clicking on this icon will bring you to the Checkout page, where you can check your items and quantities, and then proceed to Purchase when you are happy.
When will my items arrive?
Your order will be shipped within 2 business days, after which time you can expect your delivery within 4-14 days, depending on location.
Can I track my shipment?
If you wish to receive tracking information, please indicate so in the special instructions field during checkout.
Can the courier leave my wine on my porch?
Yes. You can request your wine be left in a specific place using the special instructions field during the checkout stage.
Problem with your delivered products?
If your order is faulty, damaged, is not what you ordered or breaches a consumer guarantee we will refund your money or exchange the product upon presentation of your proof of purchase. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the return.
Who is your Australian distributor?
We distribute Australia-wide with Negociants Australia.